Melon Mobile has finally rolled out eSIM support, available exclusively on its smartphone apps. It was meant to rollout at the end of May as initially communicated but after months of delays, it is finally here.

The mobile virtual network operator (MVNO) piggybacks on MTN and is fully digital with no physical stores, offering customers an online experience through its website and mobile apps.

The new eSIM offering can be accessed on its Android and iOS apps, which is completely free to customers. New users need to select “I need a SIM” and “eSIM” to get access to its network. Existing customers will be able to do a SIM swap by Friday, 29 September.

Melon supports three ways to self-RICA through its channels: either on the app, with the help of its customer service agents, or through its WhatsApp bot.

Another thing to note is that Melon’s mobile plans no longer require a monthly subscription to stay connected on its network; it can be used in two ways – by building a month-to-month plan or pay-as-you-go.

Previously, in order to access purchased bundles, you needed an active subscription to keep its validity going. Melon tells Recharged, “as long as a customer is using our services (Pay-As-You-Go or Month-To-Month plan), their Data and Voice will never expire.”

The eSIM offering is available on supported iPhones, iPads, and Android smartphones and tablets, with wearables support in the pipeline. Users can refer to the app for device compatibility.

Here is the current supported list at launch as per the Melon Mobile app:

Prepaid eSIMs are also available on Telkom Mobile, MTN, and Vodacom, whereas in the past it was reserved for contract subscribers. Thus far, prepaid eSIM support for wearables is not available through any network, and remains a paid-for service for contract subscribers.

Introducing Family Plans

Melon will also launch Family Plans on 2 October where the primary account holder can create up to seven profiles under one account. Data, voice and text bundles can be allocated to each account, managed by one person, suitable for families.

Melon says its Family Plans bring even more flexibility, control and value to its customers, especially for South African households struggling to keep tabs on their monthly mobile data and voice spend.

Regarding eSIM on Family Plans, it will be available on Monday, when the multiple line feature rolls out.